Privacy Policy — goldbets

1. Information We Collect

goldbets collects personal information from players in Bangladesh through several channels: directly from you when you register and use the Platform, automatically through your device and browser when you access the goldbets website, and from trusted third-party service providers such as payment processors.

1.1 Registration and Account Data

When you create a goldbets account, we collect the following information:

• Full legal name as it appears on your Bangladesh National Identity Card (NID) or passport.
• Date of birth (to verify that you meet the 18+ age requirement).
• Residential address in Bangladesh, including division, district, and postal code.
• Email address used for account communications and verification.
• Mobile phone number (used for two-factor authentication and account alerts).
• Username and encrypted password credential for your goldbets Login.
• Preferred currency (Bangladeshi Taka, BDT) and language preference.

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer ("KYC") process, goldbets may request copies of identity documents, including your Bangladesh NID card (front and back), passport bio-data page, or driving licence. We may also request a selfie photograph to confirm that the document belongs to the person registering the account. These documents are processed securely and are used solely for identity and age verification purposes.

1.3 Financial and Transaction Data

goldbets records all financial transactions conducted through your account, including:

• Deposit amounts, dates, and payment method references (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank).
• Withdrawal requests, processing status, and destination payment method details.
• Bonus credits applied, wagering activity against bonus funds, and bonus forfeiture events.
• Account balance history and transaction reference numbers.

goldbets does not store full mobile banking PINs, full bank account passwords, or complete card numbers. Payment method references retained are limited to what is necessary to match your withdrawal request to the correct destination account.

1.4 Betting and Gaming Activity Data

We maintain records of your betting and gaming activity on the goldbets Platform, including sports bets placed (markets, selections, stake amounts, odds, outcomes), casino game sessions (game titles, session durations, stakes, winnings, and losses), and in-play betting activity. This data is retained for account integrity purposes, dispute resolution, responsible gaming monitoring, and regulatory compliance.

1.5 Technical and Device Data

When you access the goldbets Platform, our servers automatically collect certain technical information, including:

• IP address and approximate geographic location (city-level, derived from IP).
• Device type, operating system, and browser version.
• Pages visited on goldbets, time spent on each page, and navigation patterns.
• Session start and end times, login timestamps, and failed login attempts.
• Referral source (how you arrived at the goldbets website).

1.6 Communications Data

If you contact goldbets's customer support team via email or live chat, we retain records of those communications — including the subject matter, any attachments, and the outcome of the support interaction — for quality assurance, dispute resolution, and regulatory purposes.

2. How We Use Your Data

goldbets processes your personal data for specific, lawful purposes only. We do not use your data for purposes that are incompatible with those described in this Privacy Policy without obtaining your explicit consent. The primary purposes for which we process your personal data are as follows:

Purpose	Data Used	Legal Basis
Account creation and management	Registration data, KYC documents	Contractual necessity
Processing deposits and withdrawals	Financial and transaction data	Contractual necessity
Identity and age verification (18+)	KYC data, date of birth	Legal obligation
Fraud prevention and security monitoring	Technical data, transaction data, login history	Legitimate interest
Responsible gaming monitoring	Betting activity, session data, deposit history	Legal obligation / Legitimate interest
Customer support and dispute resolution	Communications data, account data	Contractual necessity
Platform analytics and improvement	Technical data, navigation data (anonymised)	Legitimate interest
Promotional communications (where opted in)	Email address, betting preferences	Consent

goldbets will never use your personal data for automated decision-making that produces significant legal or similarly significant effects without human review, except where such processing is explicitly required by law or where you have given your clear, informed consent.

3. Data Sharing & Third Parties

3.1 Payment Processing Partners

To process BDT deposits and withdrawals, goldbets shares necessary transaction data with our approved payment processing partners, including the operators of bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. The data shared is limited to what is required to complete the specific transaction and is governed by each payment partner's own privacy and data security practices.

3.2 Game Studio Providers

Casino games available on the goldbets Platform are provided by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game provided by one of these studios, certain session data — such as player ID, game session identifier, and stake information — is transmitted to the studio's system to render the game correctly. goldbets does not share your full personal profile or contact details with game studios.

3.3 Analytics and Security Providers

goldbets uses trusted third-party analytics and security services to monitor platform performance, detect fraudulent activity, and protect against cyber threats. These providers receive anonymised or pseudonymised technical data only and are contractually prohibited from using that data for any purpose other than the service they are providing to goldbets.

3.4 Legal and Regulatory Disclosure

goldbets may disclose personal data to law enforcement authorities, regulatory bodies, or other governmental agencies where we are legally required to do so, or where disclosure is necessary to prevent, detect, or prosecute criminal activity including fraud, money laundering, or underage gambling. In such cases, goldbets will disclose only the minimum data required to satisfy the legal obligation.

3.5 No Sale of Data

goldbets does not sell, rent, licence, or otherwise transfer your personal data to third-party advertisers, data aggregators, or marketing platforms. Your personal data is not a commercial asset and will not be treated as one.

4. Cookies & Tracking Technologies

4.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They are widely used to make websites function correctly, to remember user preferences, and to provide anonymous information to site operators about how their platform is being used. goldbets uses cookies in accordance with the purposes described below.

4.2 Types of Cookies Used by goldbets

Cookie Type	Purpose	Can Be Disabled?
Strictly Necessary	Maintain your logged-in session, remember your cart/bet slip, prevent cross-site request forgery.	No — required for the Platform to function.
Functional	Remember your language preference (English), display preferences, and last-used payment method.	Yes — disabling may reduce convenience.
Analytics	Anonymously track page visits, popular games, and navigation paths to help us improve the Platform.	Yes — no personal data is included in analytics cookies.
Security	Detect and prevent fraudulent login attempts and unusual session behaviour.	No — required for account security.

goldbets does not use third-party advertising cookies or cross-site tracking technologies. You can manage or clear cookies placed by goldbets through your browser settings at any time. Note that disabling strictly necessary or security cookies will impair your ability to use the goldbets Platform.

5. Data Security

Protecting your personal and financial data is a core operational priority at goldbets. We implement a layered set of technical and organisational security measures to safeguard player data against unauthorised access, accidental loss, alteration, or disclosure.

Our security infrastructure includes:

• 256-bit SSL/TLS encryption for all data transmitted between your device and goldbets servers.
• Encrypted password storage — player passwords are stored using industry-standard one-way hashing algorithms and are never stored in plain text.
• Two-factor authentication (2FA) available and encouraged for all goldbets Login sessions.
• Restricted internal access — only authorised goldbets staff with a documented need to access player data are permitted to do so, and all access is logged.
• Regular security assessments of our infrastructure, including vulnerability scanning and penetration testing by independent security professionals.
• Secure data centres with physical access controls, fire suppression systems, and redundant power supplies.

Despite these measures, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in a risk to your rights and freedoms, goldbets will notify affected players without undue delay and will take immediate steps to contain and remediate the breach.

6. Data Retention

goldbets retains personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable legal and regulatory obligations. The following retention periods apply:

• Active account data (registration details, KYC documents, transaction history, betting records): retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with standard anti-money-laundering record-keeping obligations.
• Customer support communications: retained for three (3) years from the date of the last interaction, for dispute resolution and quality assurance purposes.
• Technical and session data: retained for up to twelve (12) months from the date of collection, after which it is anonymised or deleted.
• Marketing preference data (where you have opted in to receive promotional emails): retained until you withdraw your consent, after which your email address will be removed from all marketing lists within 10 business days.

Upon expiry of the applicable retention period, goldbets will securely delete or anonymise the relevant data so that it can no longer be associated with you as an individual.

7. Your Privacy Rights

As a goldbets player, you hold the following rights in relation to the personal data we hold about you. To exercise any of these rights, please submit a written request to support@goldbets from the email address registered to your goldbets account. We will respond within 14 business days of receiving a valid request.

7.1 Right of Access

You have the right to request a copy of all personal data that goldbets currently holds about you. Your subject access request will be fulfilled in a commonly used, machine-readable format (such as PDF or CSV) at no charge.

7.2 Right to Rectification

If you believe that any personal data goldbets holds about you is inaccurate or incomplete, you have the right to request that we correct or update that data. For certain categories of data — such as your registered name or date of birth — correction will require you to provide supporting documentation (for example, an updated NID card).

7.3 Right to Erasure

Subject to our legal retention obligations under anti-money-laundering and responsible gaming regulations, you may request that goldbets delete your personal data. Where deletion is not possible due to a legal retention requirement, we will inform you of the specific obligation preventing erasure and the expected retention end date.

7.4 Right to Restrict Processing

In certain circumstances — for example, where you contest the accuracy of data we hold, or where you have objected to processing and we are assessing that objection — you may request that goldbets restrict the processing of your personal data. During any restriction period, we will only store your data and will not process it for any other purpose without your consent.

7.5 Right to Object to Marketing

If you have previously consented to receive promotional communications from goldbets — such as bonus offers, seasonal promotions tied to events like Eid, Pohela Boishakh, or the BPL cricket season — you may withdraw that consent and opt out of marketing emails at any time by emailing support@goldbets with the subject line "Marketing Opt-Out". Your request will be processed within 10 business days.

7.6 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used format and to request that it be transmitted directly to another service provider where technically feasible. Submit a data portability request to support@goldbets with the subject line "Data Portability Request".

8. Policy Updates & Contact

8.1 Changes to This Privacy Policy

goldbets reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform functionality. When a material change is made, goldbets will notify registered players by email at the address associated with their account and will update the "Last Updated" date at the top of this document. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

Your continued use of the goldbets Platform following notification of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not accept the revised Privacy Policy, you must cease using the Platform and contact support@goldbets to initiate account closure.

8.2 Children's Privacy

goldbets is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 18. If goldbets becomes aware that personal data has been collected from a person under 18 years of age, that data will be permanently deleted and the associated account will be immediately closed. If you believe a minor has registered an account on goldbets, please notify us immediately at support@goldbets.

8.3 Contact Us About Privacy

For any questions, concerns, or requests related to this Privacy Policy or the personal data goldbets holds about you, please contact our data team using the details below. All privacy-related communications are handled in English and responded to within two business days.

Email: support@goldbets
Subject line: Privacy Enquiry — [Your Account Username]
Response time: Within 2 business days (Bangladesh Standard Time, UTC+6)
Support hours: 24/7