Responsible Gaming at goldbets

1. 18+ Age Restriction

goldbets is an adults-only platform. Players must be at least 18 years of age to create an account, make a deposit, place a bet, or play any casino game on the Platform. This rule applies without exception to all players in Bangladesh and is a core component of goldbets's commitment to responsible gaming.

Every new goldbets account is subject to a Know Your Customer (KYC) identity and age verification process. Players are required to submit a valid Bangladesh National Identity Card (NID), passport, or other government-issued identification document that clearly shows their date of birth. Accounts belonging to individuals who cannot confirm they are 18 years of age or older will be permanently closed and any funds will be handled in accordance with our Terms & Conditions.

goldbets strongly encourages parents and guardians to use parental control software to prevent underage individuals from accessing online gambling sites. If you suspect that a minor has accessed or registered an account on goldbets, please contact us immediately at support@goldbets. We will investigate and act without delay.

2. Recognising Problem Gambling

Gambling is designed to be an entertaining leisure activity. For the vast majority of goldbets players it remains just that — a way to enjoy cricket betting during the BPL season, spin a few slots, or sit down for a live baccarat session. However, for some people gambling can become a problem that affects their finances, relationships, and mental health.

Problem gambling is not always easy to recognise in yourself. It often develops gradually, and the warning signs can be subtle. goldbets encourages all players to periodically reflect honestly on their gambling behaviour. The following self-assessment questions can help you determine whether your gambling has moved beyond healthy recreation.

3. Deposit Limits

One of the most effective tools for staying in control of your gambling spend is a deposit limit. goldbets allows every registered player to set a maximum BDT deposit amount on a daily, weekly, or monthly basis directly from their account settings. Setting a deposit limit does not affect your ability to play — it simply caps how much new money you can add to your goldbets account within the chosen period.

Limit Type	Period	Takes Effect	To Increase
Daily Deposit Limit	Rolling 24-hour window	Immediately upon saving	After 72-hour cooling-off period
Weekly Deposit Limit	Rolling 7-day window	Immediately upon saving	After 72-hour cooling-off period
Monthly Deposit Limit	Rolling 30-day window	Immediately upon saving	After 72-hour cooling-off period

Reducing a deposit limit — for example, lowering your weekly cap from ৳10,000 to ৳5,000 — takes effect the moment you confirm the change. Increasing a limit, however, requires a mandatory 72-hour waiting period before the higher limit becomes active. This cooling-off period is intentional: it gives you time to reconsider a decision that might otherwise be made impulsively in the heat of a session.

To set or modify your deposit limit, log in to your goldbets account, navigate to the Responsible Gaming section of your Account Settings, and select "Deposit Limits". If you encounter any difficulty, contact support@goldbets and our team will assist you.

4. Time-Out & Cooling-Off

A time-out is a short-term break from the goldbets Platform. It is intended for players who recognise that they need a pause — perhaps after a losing run, a stressful period in life, or simply because they feel their gambling is getting more frequent than they would like. A time-out is not a permanent measure; it is a responsible, low-barrier tool to help you step back and regain perspective.

Available Time-Out Durations

• 24 Hours — a single-day pause, useful after an intensive session.
• 48 Hours — a weekend or short-break option.
• 7 Days — a week-long break to fully step away from betting.
• 30 Days — a month-long cooling-off period for more serious concerns.

During a time-out, your goldbets account is fully suspended. You cannot log in, make deposits, place bets, or access any casino games. Your account balance is preserved and any pending withdrawals will continue to be processed normally. You will not receive any promotional emails from goldbets during the time-out period.

A time-out cannot be cancelled before the chosen period expires. This is by design — the purpose of the tool is to give you a genuine, uninterrupted break, not a break that can be reversed the moment a tempting promotion appears. Once the time-out period ends, your account will automatically reactivate and you may log in again as normal.

To activate a time-out, go to Account Settings → Responsible Gaming → Time-Out, or contact support@goldbets. Time-outs requested via email are processed within one hour.

5. Self-Exclusion

Self-exclusion is the most robust responsible gaming tool available on goldbets. It is designed for players who have concluded — or are strongly concerned — that their gambling has become a problem and that they need a significant, enforced period away from the Platform.

Unlike a time-out, self-exclusion is a serious, long-term commitment. Once a self-exclusion is activated, goldbets will close your account for the full duration of the chosen period. The account cannot be reopened early under any circumstances. goldbets treats all self-exclusion requests with the highest priority and processes them within one hour of receipt.

Self-Exclusion Periods

• 6 Months — a medium-term break for players who want a structured period away from gambling.
• 1 Year — a full year's exclusion, commonly chosen when gambling has caused financial stress or relationship difficulties.
• 3 Years — a long-term exclusion for players with persistent concerns about their gambling habits.
• Permanent Exclusion — an indefinite, irrevocable closure of your goldbets account. This cannot be reversed at any future point.

To request self-exclusion, send an email to support@goldbets with the subject line "Self-Exclusion Request — [Your Account Username]" and state the duration you are requesting. Our team will confirm the exclusion and close your account within one hour of receiving your request.

During a self-exclusion period, goldbets will remove you from all marketing mailing lists immediately. You will not receive any promotional emails, bonus offers, or re-engagement communications for the full duration of your exclusion. Any remaining account balance at the time of self-exclusion will be returned to your registered payment method (bKash, Nagad, Rocket, or Upay) within 5 business days.

6. Safer Gambling Tips

goldbets encourages all players — regardless of how frequently they bet — to adopt the following habits. These are simple, practical guidelines that help keep gambling enjoyable rather than harmful.

Before You Play

• Set a firm budget for the session before you start. Decide the maximum amount you are prepared to lose and treat it as the cost of entertainment — not as money you expect to recover.
• Set a time limit. Decide in advance how long you will play, and stick to it even if you are winning.
• Never gamble when you are feeling stressed, upset, lonely, or under the influence of alcohol or other substances. Emotional states impair decision-making and increase the risk of chasing losses.
• Make sure you understand the rules and odds of any game you play, whether that is cricket betting markets, slots RTP percentages, or live dealer baccarat.

While You Play

• Accept that losses are a normal part of gambling. The house edge means that over a long enough period, the majority of players will lose more than they win. Treat every session's cost as entertainment spend.
• Never chase losses. If you have reached your session budget, stop playing. Attempting to recover lost money by increasing stakes almost always makes losses worse.
• Take regular breaks. Stand up, stretch, get a glass of water, and step away from the screen every 30 to 60 minutes.
• Keep gambling separate from other financial obligations. Never use money set aside for rent, food, utility bills, family expenses, or loan repayments to fund gambling.

After Your Session

• Reflect honestly on whether the session felt enjoyable or compulsive. If it felt hard to stop, that is a signal worth taking seriously.
• Track your overall gambling spend across a week or month. goldbets's transaction history in your account settings makes this easy to review.
• If you lost more than you planned, do not try to recover it immediately. Give yourself at least 24 hours before your next session.

7. Support & Help Resources

If you are struggling with gambling and feel that you cannot stop on your own, please know that help is available and that reaching out is a sign of strength, not weakness. goldbets's support team is trained to respond to responsible gaming concerns with care and without judgement.

Contact goldbets Support

Our responsible gaming support team can help you activate any of the tools described on this page — deposit limits, time-outs, or self-exclusion — and can direct you to appropriate external organisations if you need professional support.

Email: support@goldbets
Subject line: Responsible Gaming — [Your Account Username]
Response time: Within 1 hour for self-exclusion requests; within 2 hours for all other responsible gaming requests.
Availability: 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6).

Talking to Someone You Trust

Sometimes the most effective first step is simply telling a trusted person — a family member, a close friend, or a religious leader — that gambling has become a concern. Having an honest conversation with someone who cares about you can provide immediate relief and practical accountability. You do not have to wait until a problem is serious before you speak up.

Professional Help

If you feel that your gambling has crossed into compulsive or addictive territory, goldbets strongly encourages you to seek support from a qualified mental health professional or addiction counsellor. Cognitive behavioural therapy (CBT) has a strong evidence base for treating problem gambling. Your primary care physician in Bangladesh can provide a referral to appropriate mental health services in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, or your nearest district hospital.

goldbets does not profit from problem gambling. Our long-term success depends on players who enjoy the Platform responsibly over many years — not on short-term losses from players who are struggling. We are genuinely invested in your wellbeing.